Using this Portal

The Brockport IT Self Service Portal is where you can let us know something is broken, access self-help and how-to articles to find technology answers yourself, and request assistance from Information Technology Services.

Need help with a problem or want to request an item or assistance from IT?

  • The Services tab is where you can find our service catalog.
  • Browse categories to find services; see a list of services from A to Z; or just search to find the right service by searching.

Want to learn how to set up a technology or need some training resources?

  • The Knowledge Base is where you can read articles that include how-to guides, links to training resources, common questions, and more. 

When you log in you can:

  • See more services and Knowledge Base articles that my be relevant to your role at the college and make the IT Self Service Portal more efficient. 
  • View all your ticket requests using the search feature in Services > Ticket Requests.
  • Add a service as a favorite and see it in Services > My Favorites.
  • See your recently used services in Services > My Recent.
  • See any tickets awaiting your approval in Services > My Approvals.
  • Give us feedback on our Knowledge Base articles by telling us if the article was useful and commenting.

How do I create a ticket and/or get help?

  • Click Knowledge Base in the dark green menu bar, and search for articles with the information to answer your question.
  • If you still need assistance, create a ticket by doing one of the following:
  1. Click Services in the dark green menu bar at the top of this page, then search for the service you want to request. Once you locate the service, click the "request service" button at the top of the right column to submit a request for the selected service.
  2. Call the IT Service Desk at 585-395-5151.
  3. Visit the Walk-Up IT Service Desk located in the Drake Memorial Library.