This article will show you how to set up Microsoft Multi-Factor Authentication on your mobile phone as an extra security measure to protect your Microsoft accounts. See the FAQs at the bottom of the article for more insight.
Setting up
Be sure to have a computer and a mobile device in front of you to complete this setup process.
- Download the Microsoft Authenticator application on your mobile device.
- On your computer, navigate to aka.ms/mfasetup
- Login using your Brockport NetID and Password
- The first time you login, you may need to fill out some information.
- Sign into the Authenticator application with your Brockport NetID and Password
- Follow the steps in the "Work/school" section of this Microsoft article to add your account to microsoft authenticator.
- We strongly suggest setting up a second device/verification method when setting up your two-step verification account, you may use that second device to authenticate.
Troubleshooting
Why doesn't the Email app on my Android work with MFA?
You must use the Outlook app if your account has MFA enabled.
My phone's email app isn't accepting my password after setting up MFA. What am I doing wrong?
When you originally setup your account on your phone, it was configured to not be an MFA account. If you delete your account from your phone and re-add it, it should resolve this issue.
More Information
For more information about MFA and a list of frequently asked questions, please read the Multi-Factor Authentication - FAQ.
Still Need Help?
If you need further assistance, please place a ticket here: I Need Help , or call the call the IT Service Desk at (585) 395-5151 Option 1.