How to Reset Your Password

The following are instructions to change your NetID password.

New Students, Current Students, Alumni, and Current Employees

  1. Go to Brockport.edu
  2. Select “Quicklinks”
  3. Select “Webmail”
  4. Select “Sign In”
  5. Enter your full Brockport email (netID@brockport.edu)
  6. Click “Next”
  7. Click “Forgot my password”
  8. Complete the captcha and click “Next”
  9. Select “I forgot my password” and click “Next”
  10. New students should have an option to have a code sent to the email address they applied to Brockport with, current students should have the option to use the phone number or email address you enrolled. 
  11. Once you receive the code, enter the code and click reset password.  
    • Note:  Brockport encourages you to set a strong Brockport specific pass phrase for your account. The University password policy is viewable in its entirety here

If you get an error that says " You can't reset your own password because you haven't registered for password reset", follow the instructions for using the NetID Lookup and password change system. 

  1. Navigate to NetID Lookup and Password Change System 

  2. Select "I don't know my current password" 

  3. Enter the information in the corresponding fields and click “Continue” located at the bottom of the page.

    • Note: If you don't your Banner ID you can find it on your EagleOne Card ID below your name.

  4. Create a new NetID password by entering your new password twice. Note the guidelines listed at the top of the page regarding what a password should and should not contain.

    • Note:  Brockport encourages you to set a strong Brockport specific pass phrase for your account. The University password policy is viewable in its entirety here
  5. Your NetID password has now been changed. 

    • Note: This new password may take up to 30 minutes to sync to your email account 

New University Employees

  1. Navigate to NetID Lookup and Password Change System 

  2. Select "I don't know my current password" 

  3. Enter the information in the corresponding fields and click “Continue” located at the bottom of the page.

    • Note: If you don't your Banner ID you can find it on your EagleOne Card ID below your name.

  4. Create a new NetID password by entering your new password twice. Note the guidelines listed at the top of the page regarding what a password should and should not contain.

    • Note:  Brockport encourages you to set a strong Brockport specific pass phrase for your account. The University password policy is viewable in its entirety here
  5. Your NetID password has now been changed. 

    • Note: This new password may take up to 30 minutes to sync to your email account 

Still Need Help?

If you need further assistance, please submit a ticket here: I Need Help or call the IT Service Desk at (585) 395-5151 Option 1.

Details

Article ID: 79601
Created
Wed 6/5/19 7:34 AM
Modified
Tue 1/10/23 1:57 PM