This article will show you how to set up Microsoft Multi-Factor Authentication on your mobile phone as an extra security measure to protect your Microsoft accounts. See the FAQs at the bottom of the article for more insight.
Be sure to have a computer and a mobile device in front of you to complete this setup process.
1. Download the Authenticator application (pictured below) from the App Store or Google Play Store
2. Navigate to aka.ms/mfasetup
3. Login using your Brockport NetID and Password
NOTE: If you get are prompted with this screen, click next and fill out information
The first time you login, you may need to fill out some information
Choose to be contacted by 'Mobile App'
4. Sign into the Authenticator application with your Brockport NetID and Password
5. Click 'Next' to login on your Computer
8. Fill out any additional information needed
9. Once done with setting up your information on your computer, click 'Set Up Authenticator App'
10. Open the Authenticator app
11. Click the '+' on the top right corner to add your account
12. Choose 'Work or School Account'
13. Allow access to the camera
After clicking 'Set up Authenticator App' in step 9, you will be prompted with this QR code
14. Scan this with your Authenticator app to log yourself in and finish communication of Mobile phone and Computer.
15. Click 'Next' and another verification step will begin
A prompt on your Android or iOS device will appear almost immediately with a verification request
16. Open the application and click the 'Approve' option
The app will communicate to the computer and log you in.
We strongly suggest setting up a second device/verification method when setting up your two-step verification account, you may use that second device to authenticate.
How can I change my MFA’s authentication method?
Microsoft has helpful provided instructions to manage and change your MFA method here: https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-manage-settings
The direct link to change your authentication method:https://aka.ms/MFASetup
Why doesn't the Email app on my Android work with MFA?
You must use the Outlook app if your account has MFA enabled.
My phone's email app isn't accepting my password after setting up MFA. What am I doing wrong?
When you originally setup your account on your phone, it was configured to not be an MFA account. If you delete your account from your phone and re-add it, it should resolve this issue.
Please see the Multi-Factor Authentication - FAQ related article on the right of this page for more information about MFA and FAQ's
If you need further assistance, please place a ticket here: I Need Help , or call the call the IT Service Desk at (585) 395-5151 Option 1.