Call Menu (Queue) Requests

Service Description

The College at Brockport uses a Cisco based VoIP (Voice over Internet Protocol) system.  Automatic Call Distribution (ACD) is a system that assists with incoming calls. The system answers and routes the calls to agents. If there are no agents available, the calls are placed in an ACD queue. Telecommunications can assist you with changes to ACDs and queues.

Available to

Faculty and Staff

Service Fulfilment Time

Please note: Service requests for queue changes must be submitted 3 business days before the change is needed.  Failure to submit the request on time, may result in the change not being completed in time.  


  • Design/Build a Queue
  • Change an Existing Queue
    • Queue Hours
    • Greetings 
    • Menus
  • ACD Programming Change

How To Request      

Click the Request Service button and complete the request form.


Request Service


Service ID: 36172
Thu 5/30/19 4:05 PM
Thu 4/22/21 1:34 PM