Enrolling in Self Service Password Reset (SSPR) for Account Recovery

Self Service Password Reset (SSPR) Account Recovery

Self Service Password Reset (SSPR) is a Microsoft utility that allows Brockport users to reset their own passwords using their Multi-Facor Authentication (MFA) methods. When registering for SSPR, you will be required to register or verify two self service verification methods. When SSPR registration is turned on, you will have the option to skip the registration for 7 days. You will only have to complete the registration process once. 

Why is SSPR Important?

SSPR is important because it is how you will be able to recover access to your Brockport account in the future if you get locked out.  During the Fall 2022 semester, the existing password reset utility in web banner will go away and be replaced with SSPR. This is not a second method you will be required to use when logging in, but a way to gain access to your account if you get locked out. 

How to Enroll in SSPR

  1.  On your computer open the web browser on your device and go to the password reset registration page ( https://aka.ms/ssprsetup ). When you log into Brockport services if you don’t have two MFA or SSPR methods registered you will prompted to enroll. 
  2. Enter your Brockport email. You will be redirected to the Brockport login page. Login with your email address and password.
  3. Set up your chosen method using the instructions below.

More information required prompt for SSPR.

Note: While only two methods are required, it is recommended, but not required, that you set-up as many methods as you can. This gives you flexibility when one of the methods isn't available. Some of the methods available are: 

  • Microsoft Authenticator App: Install the app and approve the login without entering a code.  
  • Alternative Authentication Phone (call or text): A number other than your office phone
  • Alternative Authentication Email: An email other than your work email
  • Additional Methods may be added in the future as they become available

Setting up the Microsoft Authenticator App on your phone

  1. On your smart phone, install the Microsoft Authenticator app from your device's app store, the correct app will be free.The icon will look like:
     App icons
  2. then on your computer click “Next”.
    Keep your acount Secure image. Micorsoft Authenticator. Start by getting the Authenticator App. Download now, After you install teh Microsoft authenticator app on your device choose "next". I want to use a different authenticaotr app. Next Button. I want to set up a different method link, and a skip setup link.
  3. On your phone, open the Microsoft Authenticator App and click the "+" to add an account, select  “Work or School” account.
  4. Select "Scan QR Code" 
  5. Scan the image to connect your phone to your account.
    Keep your account secure. Your ogranization require you to setup the following methods of proving who you are. Acan the QR Code with the Microsoft Authenticator app to register your account. Next and back buttons. I want to setup a different method link and skip setup link.
  6. After you connect your phone to your account you will then need do a test. You phone will prompt you to allow or deny your login. Tap “allow”.Keep your account secure. Page  notifying you that your Microsoft Authenticator app will notify you to verify your identity.
  7. On your computer, click "Next"
    Your setup of the Microsoft Authenticator App was unsuccessful.

Setting up phone (text/call) method:

  1. Enter the phone number you want to use.

Note: You will need access to this phone to get into your account when you try to login if you use this method.

  1. After registering your phone number you will receive a test text/call You phone number has been successfull verified. You've successfully added two methods for SSPR and MFA.

Once both methods are registered, you’re all set for multi-factor authentication (MFA) and self-service password reset (SSPR).

Alternate methods

If you want to add a personal email (non @brockport.edu email address) instead of using the app or phone method, you can select “I want to set up a different method” the first screens for the other methods and choose “Email”.

  1. Enter the personal email address you would like to use. This should be an address that only you have access to.Adding a personal email address as a method for self service password reset.
  2. You will receive an email in your personal email account with a code you will need to input for verification.Image of the verification email sent to personal email address with code needed for verification.

If you need to update your SSPR and MFA methods you can use this link: https://aka.ms/ssprsetup

If you need further assistance, please submit a ticket here: I Need Help, or call the IT Service Desk at (585) 395-5151 Option 1.

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