New Student Information - FAQ

First steps for new students to access Brockport technology resources 

It's important that you know your SUNY Brockport account as soon as possible. Your NetID is the primary account you will use at Brockport. Your NetID is used for Wi-Fi, computer labs, Brightspace, Banner, email, and to apply for a parking permit.

Frequently Asked Questions (FAQS)

How do I reset my NetID password?

Instructions can be found here: How to Reset Your Password.

How do I get help from IT (submit a ticket)?

To submit a help ticket, visit our Self Service Portal at or select IT Service Desk from the Quick Links menu on the Brockport website. From there you can click the "Submit a ticket" button. 

Do I need to buy a specific type of computer?

No, almost all computers and tablets are supported on our network. For our recommendations, look here: Minimum Hardware Requirements, at this time we do not recommend Chromebooks. 

Does Brockport have wireless internet?

Yes, all Residence Halls, administrative, and academic buildings have wireless internet! You can even print from your laptop using Secure Print: Web Printing Instructions.

Do I need to purchase a printer for my dorm room?

It is not necessary to purchase a printer because Brockport has printers available for students to use in every building.

Does Brockport have a printing policy?

Students are provided with $45 of free-of-charge printing during each semester in student access computing labs. That is equivalent to 450 black and white printed pages. After that you can request additional funds to continue printing if necessary through the IT Service Desk Portal.

Are computer discounts available to Brockport Students?

Technology Support Services advises that you always look at advertised deals. We have created a separate article with any current deals from Dell that you can access here: Current Dell Deals for Brockport or visit

What kind of software is FREE to students at Brockport OnTheHub?

Students can currently download the newest version of Microsoft Office and the Windows 11 operating system for FREE.

Log-in to using your NetID to see the impressive deals that are offered to members of the college. For more information, please see the OnTheHub article for Windows 11 and other information. To install Office 365 applications see the Installing Office 365 Applications Article

What software is supported and does Brockport offer discounts for this supported software?

Click here to see the software that is supported:

  • Software Available in Labs

  • Using VLAB - This program allows Brockport students access to our campus lab computers from home. Once this program is installed, the user can simply log in and utilize any of our PC software programs!

You can download some software for free, including the latest versions of Minitab, Maple, and Mathematica by going to:

How do I apply for a job with IT?

Visit Student Job Opportunities in Information Technology and Apply on Handshake.

If you still have questions or need assistance, please place a ticket here I Need Help or contact the IT Service Desk at (585) 395-5151 Option 1.

I Need Help!


Article ID: 80171
Fri 6/7/19 11:02 AM
Tue 1/9/24 12:56 PM

Related Articles (2)

This article contains any current deals available to the Brockport community we have received from Dell.

Related Services / Offerings (1)

This service can be used to ask for IT assistance if you are not sure which form to use or if you are having trouble signing into a campus system such as Banner or email.