Popular Services
This service can be used to ask for IT assistance if you are not sure which form to use or if you are having trouble signing into a campus system such as Banner or email.
Request software for faculty/staff computer, classroom or a student computer lab.
Request the installation of existing hardware, surplus equipment and printers.
Initiate the purchase of a new technology
Request support for Brightspace for online, hybrid and face to face courses
This ticket is available to request a staff NetID or email account
Please use this form to request changes in phone features, notify BITS of phone moves, or report an issue with your phone.
This service is for all requests for the Banner Student Information System.
This service can be used to report issues and errors for the Banner Student Information System
This service can be used by students to request Technology Resources.
Request the merger of course sections into a single Brightspace course site.
This service is to request/review eligibility to retain account access and is available to Students, Faculty, Staff, Emeritus and Retirees. Click the Request to Retain Email and complete the request form.
MachForm is a web-based application that makes it easy to create and manage forms of all types.
Service requests for trend reporting on the subject of admissions, enrollment, retention, degrees awarded, etc
This service is for new DataBlock/Report requests and to modify existing DataBlocks/Reports
Services related to third party software integration
This form can be used to request an appointment with the Instructional Design Team .
For immediate support please contact the SUNY Online Help Desk website or 585-395-5151 Option 6
Form for requesting installation, moves, and repairs for Data, Phones, Paging, and Cameras.